FAQ
Frequently Asked Questions
What types of tours do you offer?
We offer a variety of tours including cultural and heritage tours, city sightseeing, island and beach getaways, eco and adventure tours, food trails, and customized private tours throughout Malaysia.
Do you offer custom or private tour packages?
Yes, we specialize in tailor-made tours to suit your interests, travel dates, group size, and budget. Whether you’re a solo traveler, a family, or a corporate group, we can customize an itinerary just for you.
Do you offer private tours for families or small groups?
Yes! We offer fully private tours tailored to your needs and preferences.
Is transportation included in the tour packages?
Yes, most of our tour packages include comfortable, air-conditioned transportation. We also offer airport transfers and hotel pickups for convenience.
Can you help with hotel bookings?
Absolutely. We can include accommodation in your travel package and recommend hotels based on your preferences and budget.
Are your tours suitable for children or elderly travelers?
Yes, we offer family-friendly and senior-friendly tours. Let us know your group’s needs and we’ll design an itinerary with appropriate activities and pacing.
Do you provide halal or vegetarian meal options during tours?
Yes, we can cater to dietary preferences and restrictions, including halal, vegetarian, vegan, and allergy-friendly meals. Please inform us in advance.
What is your cancellation or refund policy?
Our cancellation policy varies by package, but we aim to be flexible. We’ll provide full details before you confirm your booking. Last-minute cancellations may incur charges.
How do I make a booking?
You can contact us through our website, email, or phone. Once we receive your inquiry, we’ll provide a customized itinerary and payment instructions.
Is it safe to travel with your company?
Yes, your safety is our top priority. Our vehicles are regularly maintained, our guides are trained in safety procedures, and we follow all government regulations and health guidelines.
Can you help with hotel and transportation arrangements?
Yes, we offer complete travel packages that include accommodation and transfers.
Is it safe to travel with your guides in rural or jungle areas?
Safety is our top priority. Our guides are trained in first aid and experienced in navigating all terrains.